A Decade of Transforming African Businesses
From a vision to empower organizations through technology to becoming East Africa's trusted IT partner
The Founding Story
Virtual Support Services was founded in 2015 with a clear mission: to bridge the technology gap facing African businesses. Our founders recognized that organizations needed more than just technology—they needed a trusted partner who understood local challenges while delivering world-class solutions. Starting from a small office in Westlands, Nairobi, we set out to transform how businesses leverage technology, one client at a time.
Our Journey
2015
THE BEGINNING
- Company registered in Nairobi, Kenya
- First office opened in Westlands
- Initial focus on IT support services
- First 10 clients onboarded
2016
BUILDING FOUNDATIONS
- Microsoft Partner Network membership
- Team expanded to 15 professionals
- Launched managed services offering
- First government sector client
2017
PARTNERSHIP GROWTH
- Achieved Microsoft Silver Partner status
- Office 365 practice established
- 50+ active clients milestone
- First enterprise customer win
2018
SCALING UP
- Cloud services practice launched
- Team grew to 30+ professionals
- SharePoint implementation expertise
- Expanded to new office premises
2019
MARKET LEADERSHIP
- 100+ clients served
- Expanded regional presence
- Advanced security services added
- Major government project wins
2020
PANDEMIC RESPONSE
- Rapid pivot to support remote work
- Teams deployment surge
- Business continuity solutions
- Zero service disruptions during lockdowns
2021
INNOVATION FOCUS
- Power Platform practice launched
- Azure cloud services expanded
- 150+ active clients
- Security practice formalized
2022
GOLD STANDARD
- Microsoft Gold Partner achieved
- Major enterprise client wins
- Team exceeded 50 professionals
- Cybersecurity practice launched
2023
TRANSFORMATION ERA
- Data Analytics practice launched
- Managed services growth
- 200+ clients milestone
- Regional expansion initiatives
2024
ACCELERATING GROWTH
- AI and Copilot services introduced
- Industry specializations developed
- Major infrastructure projects
- Recognition awards
2025
THE FUTURE
- Continued innovation
- Geographic expansion
- New service offerings
- Shaping Africa's digital future
Founding Principles (Still Guide Us Today)
Client success is our success
Technical excellence without compromise
Partnership over transactions
Local expertise, global standards
Continuous learning and improvement