VSS - Virtual Support Services

    Experienced Leaders Driving Innovation

    A passionate team combining deep technical expertise with business acumen

    Leadership Philosophy

    Our leadership team brings together decades of experience in technology, business, and African markets. United by a shared passion for innovation and client success, we lead by example in building a company that delivers excellence while nurturing talent and giving back to our community.

    Our Leadership Team

    Director / Chief Executive Officer

    CEO

    With over 20 years of experience in the technology industry, our CEO has led VSS from a startup to East Africa's premier Microsoft partner. His vision for digital transformation in Africa drives our strategic direction and commitment to client success.

    Experience Highlights

    • 20+ years in technology industry
    • Former leadership roles at multinational IT firms
    • Pioneer in cloud adoption in East Africa

    Certifications & Education

    • MBA, Business Administration
    • Microsoft Certified Professional

    Director / Chief Operations Officer

    COO

    Our COO brings deep operational expertise and ensures seamless service delivery across all client engagements. With a background in enterprise IT and process optimization, she has built the operational framework that enables VSS to maintain 99.9% uptime.

    Experience Highlights

    • 15+ years operations experience
    • Expert in IT service management
    • ITIL and PMP certified

    Certifications & Education

    • PMP Certification
    • ITIL Expert

    Practice Lead - Microsoft Solutions

    Technical Director

    Leading our Microsoft practice, our Technical Director holds multiple Microsoft certifications and has architected solutions for over 200 enterprise clients. His deep technical expertise ensures VSS delivers world-class implementations.

    Experience Highlights

    • 10+ years Microsoft technologies
    • 200+ enterprise implementations
    • Microsoft MVP nominee

    Certifications & Education

    • Microsoft Certified: Azure Solutions Architect Expert
    • Microsoft 365 Certified: Enterprise Administrator Expert
    • Microsoft Certified: Security Operations Analyst

    Head of Cybersecurity

    CISO

    Our CISO leads VSS's cybersecurity practice, bringing extensive experience in threat detection, incident response, and security architecture. He ensures our clients are protected against evolving cyber threats.

    Experience Highlights

    • 12+ years in cybersecurity
    • Incident response specialist
    • Enterprise security architecture

    Certifications & Education

    • CISSP
    • CEH - Certified Ethical Hacker
    • Microsoft Security certifications

    Technical Engineers

    Our engineering team holds industry-recognized certifications across cybersecurity, networking, virtualization, and IT service management.

    Hassan Ileli

    Security Engineer

    A skilled cybersecurity professional with expertise in ethical hacking and IT service management. Hassan contributes to VSS's security practice through penetration testing, vulnerability assessments, and security architecture.

    Areas of Expertise

    • Ethical hacking & penetration testing
    • IT service management
    • Security assessments & auditing

    Certifications

    • CEH - Certified Ethical Hacker (EC-Council)
    • ITIL Foundation Certificate in IT Service Management

    Onyango Oduor Samson

    Senior Cybersecurity Engineer

    A highly certified cybersecurity specialist with deep expertise across threat intelligence, incident handling, SOC operations, and security analysis. Onyango brings extensive hands-on experience defending enterprise environments against advanced threats.

    Areas of Expertise

    • Threat intelligence & analysis
    • SOC operations & incident handling
    • Security penetration testing
    • Enterprise threat defence

    Certifications

    • CEH - Certified Ethical Hacker v6 (EC-Council)
    • CSA - Certified SOC Analyst v1 (EC-Council)
    • CTIA - Certified Threat Intelligence Analyst (EC-Council)
    • ECIH - EC-Council Certified Incident Handler v1
    • ECSA - EC-Council Certified Security Analyst v9

    Dicky Mbotti Mwanyuma

    Technical Team Lead - Network & Security

    An experienced IT professional with 9+ years in complex environments, leading teams in installation, configuration and fault management. Deep expertise across networking, collaboration, security, and enterprise applications with strong vendor partnerships.

    Areas of Expertise

    • 9+ years in enterprise IT environments
    • Network & security architecture
    • Managed service delivery leadership
    • Fortinet & Cisco specialist

    Certifications

    • CCNP - Cisco Certified Network Professional
    • Cisco Certified CyberOps Associate
    • VCP5-DCV - VMware Certified Professional 5 (Data Center Virtualization)
    • Fortinet NSE1, NSE2, NSE3, NSE5 (SOC Analyst)
    • CRISC - Certified in Risk and Information Systems Control
    • CEH - Certified Ethical Hacker
    • Corporate Cybersecurity Management (Cybrary)

    Collective Expertise

    75+ combined years
    Technology Industry
    50+ certifications held
    Microsoft Technologies
    Deep local knowledge
    African Markets
    500+ projects delivered
    Enterprise Projects

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