Your Central Hub for VSS Services
The VSS Client Portal provides a single destination for all your service needs. Access support ticketing, download important documents, track service requests, and stay updated on planned maintenance and new features.
Whether you need to submit a support request, download our service catalogue, or book a consultation with our solutions team, you'll find everything you need right here. Our goal is to make working with VSS as seamless as possible.
Your central hub for all VSS services.
Portal benefits
Access support ticketing and track requests in real-time.
Download important documents and resources anytime.
Stay informed about service status and updates.
Portal features include:
Submit and track service requests
Guides, documentation, and best practices
Real-time system health monitoring
Self-paced learning and certification
24/7 Access
Our client portal is available around the clock, giving you access to resources and support whenever you need it.
Read MoreSelf-Service
Submit tickets anytime.
Resource Library
Guides and documentation.
Service Status
Real-time health monitoring.
Quick Forms
Request quotes and consultations.
Quick Links
Client Support Portal
Submit and track support tickets, view service history
portal.vssltd.co.keRemote Support Tool
Download secure remote assistance software
portal.vssltd.co.ke/remoteService Status
Check real-time status of VSS-managed services
status.vssltd.co.keKnowledge Base
Self-service guides, FAQs, and how-to articles
kb.vssltd.co.keDownloads & Resources
Company Profile
Overview of VSS capabilities, partnerships, and experience
Service Catalogue
Complete listing of managed services and solutions
Client Onboarding Checklist
Step-by-step guide for new client setup
Security Best Practices Guide
Essential security guidelines for end users
Microsoft 365 Quick Start
Getting started with Microsoft 365 applications
Remote Work Setup Guide
Configure secure remote access and collaboration
Quick Actions
Announcements & Updates
Scheduled Maintenance Window
January 15, 2026Azure infrastructure maintenance on January 20, 2026 from 2:00 AM - 4:00 AM EAT. Minimal service impact expected.
New Microsoft 365 Features Available
January 10, 2026Microsoft Copilot is now available for all E5 license holders. Contact your account manager for activation.
Holiday Support Hours
January 5, 2026Regular support hours resume from January 6, 2026. Emergency support remains available 24/7.
Need Something Else?
Can't find what you're looking for? Our client services team is ready to help. Contact your account manager or reach out to our support team.