VSS - Virtual Support Services

    Identity Management & Access Control

    Identity is the new security perimeter. Secure every access request with Zero Trust identity controls powered by Microsoft Entra ID.

    Explore our identity security capabilities

    Identity Management

    In a Zero Trust architecture, identity is the foundational control surface. Every access decision — whether from an employee, contractor, service account, or automated workload — must be explicitly verified using all available signals. VSS implements Microsoft's identity security stack to create an adaptive, context-aware security boundary around every identity in your organisation.

    Our Identity & Access Modernisation service covers the complete Microsoft Entra ecosystem: from foundational MFA and SSO deployment through to advanced Conditional Access, Privileged Identity Management, passwordless authentication, and full identity lifecycle governance. Each engagement is phased to deliver measurable security improvements at every stage.

    Zero Trust identity verification for every access request.

    Zero Trust identity verification for every access request.

    Verify explicitly, use least privilege

    The Zero Trust identity model eliminates implicit trust. Every authentication and authorisation decision is made based on real-time evaluation of user identity, device health, location, application sensitivity, and risk level.

    VSS deploys Conditional Access as the central policy engine — integrating signals from Entra ID Protection, Intune device compliance, and Microsoft Defender to make adaptive access decisions.

    Privileged Identity Management ensures administrative access is never standing — it is always just-in-time, approval-gated, and fully audited.

    Related security services:

    Threat Detection

    Advanced monitoring and analytics to identify threats early.

    Endpoint Security

    Comprehensive protection for all devices and endpoints.

    Identity Management

    Secure access control and identity governance.

    Incident Response

    Rapid response and remediation when incidents occur.

    Network Security

    Firewalls, intrusion prevention, and network segmentation.

    Security Assessment

    Identify vulnerabilities before attackers do.

    Identity & Access Modernisation
    Identity Service

    Identity & Access Modernisation

    End-to-end Entra ID deployment: MFA, SSO, Conditional Access, Hybrid AD Connect, PIM. Includes device registration, basic Intune compliance, and knowledge transfer to IT admins. Delivered in 4-8 weeks.

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    Phishing-Resistant MFA

    FIDO2 and Authenticator-based MFA that eliminates credential theft.

    Conditional Access

    Adaptive policies evaluating identity, device, location, and risk.

    Privileged Access

    Just-In-Time elevation with approval gates and full audit trails.

    Passwordless Ready

    Windows Hello and FIDO2 keys for a password-free future.

    Why Identity Is the New Security Perimeter

    The majority of successful attacks begin with identity compromise

    The Microsoft Cybersecurity Reference Architecture (MCRA) is explicit — the majority of successful attacks in the modern threat landscape begin with identity compromise: phishing, credential theft, password spray, and MFA fatigue. Identity is the single most important control surface, and in a Zero Trust model, it replaces the network perimeter as the primary enforcement boundary.

    For organisations operating hybrid and remote workforces, the traditional concept of a "trusted network" no longer exists. Users access corporate data from personal devices, home networks, and public Wi-Fi — environments that cannot be controlled. The only constant across all access scenarios is the user's identity, making it the foundational pillar of any Zero Trust security architecture.

    Zero Trust Identity Principle: Verify Explicitly

    Every access request — from any user, any device, any location — must be authenticated and authorised using all available signals: identity, device health, location, application, and data sensitivity. VSS implements this through Microsoft Entra ID, Conditional Access, MFA, and Identity Protection — creating an adaptive, context-aware security boundary around every identity.

    Stage 1 — Foundation Controls

    Establish the identity security baseline

    Multi-Factor Authentication (MFA)

    Deploy Microsoft Entra MFA for all users. For administrative accounts, enforce phishing-resistant MFA using FIDO2 security keys or Microsoft Authenticator. Eliminate SMS-based OTP as the sole MFA factor.

    Single Sign-On (SSO)

    Integrate all SaaS and business-critical applications with Microsoft Entra ID as the central Identity Provider (IdP). Eliminate per-application credentials, reducing both password fatigue and the credential sprawl that attackers exploit.

    Self-Service Password Reset (SSPR)

    Reduce helpdesk burden and ensure users can securely recover access without bypassing security controls.

    Entra ID Protection — Risk Policies

    Enable sign-in risk and user risk policies that automatically challenge or block risky authentication events such as impossible travel, unfamiliar locations, and leaked credentials.

    Stage 2 — Identity & Access Controls

    Policy-based access management and privilege governance

    Conditional Access Policies

    Implement policy-based access control evaluating: user identity + device compliance state + location + application sensitivity + sign-in risk. Enforce 'deny by default, permit by exception' for high-value applications.

    Hybrid Identity (Azure AD Connect)

    For customers with on-premises Active Directory, synchronise identities to Entra ID to create a unified identity fabric spanning cloud and on-premises resources.

    Privileged Identity Management (PIM)

    Eliminate standing administrative access. Require time-bound, approval-gated elevation for all privileged roles in Azure, Microsoft 365, and on-premises. Log all privileged activity.

    Stage 4 — Advanced Identity Controls

    Passwordless, workload identity, and full lifecycle governance

    Passwordless Authentication

    Transition users from passwords to Windows Hello for Business, FIDO2 keys, or Microsoft Authenticator passwordless sign-in. Passwords are the weakest link — eliminate them wherever possible.

    Workload Identity Management

    Extend identity governance to service accounts, managed identities, and application service principals. Non-human identities are frequently compromised and overlooked.

    Entra ID Governance

    Implement access reviews, entitlement management, and lifecycle workflows to ensure identities are provisioned, reviewed, and deprovisioned in alignment with the employment lifecycle.

    Conditional Access — The Policy Engine

    Context-aware access decisions based on multiple signals

    User Identity

    Device Compliance

    Location & Network

    Application Sensitivity

    Sign-in Risk Level

    Result: All signals are evaluated together to make an adaptive access decision — Allow, Block, Require MFA, or Limit Access

    VSS Key Tools for Identity

    Microsoft identity and access management technology stack

    ToolDescription
    Microsoft Entra IDCentral identity provider for SSO, MFA, and user lifecycle management across cloud and on-premises resources.
    Conditional AccessPolicy engine evaluating identity, device, location, and risk signals to enforce adaptive access decisions.
    Entra ID ProtectionAI-driven risk detection for sign-in anomalies, impossible travel, leaked credentials, and suspicious behaviour.
    Privileged Identity ManagementJust-In-Time, approval-gated privilege elevation for administrative roles with full audit logging.
    Entra ID GovernanceAccess reviews, entitlement management, and lifecycle workflows for identity provisioning and deprovisioning.
    Windows Hello for BusinessBiometric and PIN-based passwordless authentication tied to the device TPM for phishing-resistant sign-in.
    FIDO2 Security KeysHardware-based passwordless authentication using industry-standard FIDO2 protocol for the highest assurance level.

    VSS Identity Implementation Approach

    Progressive deployment aligned to customer maturity and risk tolerance

    Phase 1Week 1

    Assessment

    • Current identity architecture audit
    • Password policy and MFA gap analysis
    • Entra ID readiness assessment
    • Secure Score identity baseline
    Phase 2Weeks 2-3

    Foundation

    • Deploy Entra MFA for all users
    • Configure SSO for critical apps
    • Enable SSPR
    • Activate ID Protection risk policies
    Phase 3Weeks 4-6

    Controls

    • Conditional Access policy rollout
    • Hybrid AD Connect deployment
    • PIM activation for admin roles
    • Device compliance integration
    Phase 4Week 7+

    Optimisation

    • Passwordless authentication rollout
    • Workload identity governance
    • Access reviews and lifecycle workflows
    • Continuous monitoring and tuning

    Secure Your Identity Perimeter

    Start your Zero Trust identity transformation with a VSS Identity & Access Modernisation engagement. Deploy MFA, SSO, Conditional Access, and PIM in as little as 4-8 weeks with full knowledge transfer to your IT team.

    Request an Identity Assessment

    Featured services and technologies

    Identity & Access Modernisation

    Privileged Identity Management